Refund and Cancellation Policy
Thank you for shopping at Lululemon online store. We want to help ensure a smooth experience with every purchase. This Refund, Modification and Cancellation Policy explains the terms and conditions that apply to refunds, order modifications, and order cancellations for products purchased from our online store.
By placing an order, you agree to the following guidelines. Please review this policy carefully before completing your purchase.
Definitions
In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Lululemon website. The terms “Company,” “We,” “Our,” and “Us” refer to the Lululemon website and its services.
1. Order Modification and Cancellation Criteria
1.1 Order Modification
Orders may be eligible for modification within 24 hours of being placed.
If you need to change an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request, but modifications cannot be guaranteed once an order has been processed or shipped.
1.2 Order Cancellation
Cancellation requests may be submitted within 24 hours of placing an order.
Where applicable, a $4.99 USD cancellation or restocking fee may be deducted from the refund amount.
Cancellation or modification requests are not guaranteed during any stage of order processing. We reserve the right to continue processing an order if the cancellation request is received after processing has begun.
To request an order cancellation, please email:
2. Refund Criteria
Refunds are generally available only in applicable circumstances, including:
- You do not receive your ordered items, subject to investigation.
- You submit an eligible cancellation request within 24 hours of placing the order.
- Your order otherwise qualifies for a refund under applicable law or the terms communicated at the time of purchase.
Refund eligibility may depend on the circumstances of the order and the information provided during the review process.
3. Refunds and Store Credits
3.1 Refunds
If your refund request is approved, we will generally process the refund within 3 business days after approval by the appropriate team.
Approved refunds will normally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
3.2 Store Credits
In certain circumstances, we may offer store credit as an alternative to a monetary refund.
Store credits may be used toward eligible future purchases on our website and may be subject to an expiration period or other applicable terms communicated when the credit is issued.
4. Contact Us
If you have any questions or concerns regarding this Refund, Modification and Cancellation Policy, please contact us at:
Email: support@us-lululemon.com
Our customer support team will be happy to assist you with your request and provide additional information regarding your order.